Required Plan: Scale, Pro
Use our Analytics offering to determine which cards are being used the most, verify that cards are appearing in your SaaS tools, and track what your teammates are searching for.
Card Analytics
We track every card view and engagement (link click, expand card contents) so that you can answer "How often are cards used?"
Use this to see your top cards and how often they are engaged with.
Captured Information
This is a synopsis of the information captured and how we can report on it.
Card View
When
A card is viewed in-app or in-extension
What
User: who viewed the card
Card: the card being viewed
Source: in-app, in-extension, in-HubSpot, in-Gmail
Card Engagement
When
A card link is clicked
An embedded card popup is expanded
What
User: who engaged with the card
Card: the card being engaged with
Source: same as "Card View"
Type: link_click, expanded
Trigger Appearance
When
An embedded trigger appears on the page
What
User: who engaged with the card
Trigger: the embedded trigger
Card: the card connected to the trigger
Source: in-extension, in-HubSpot, in-Gmail
Count: the number of times the trigger was viewed (daily)
Trigger Click
When
An embedded trigger is clicked
What
User: who engaged with the card
Trigger: the embedded trigger being clicked
Card: the card being opened
Source: same as "Trigger Appearance"
Search Analytics
We track all searches made, how many results the search returned, and which results were clicked. You can use this to track what your teammates are looking for, and determine if they received an answer or if you are missing a piece of content.
Captured Information
This is a synopsis of the information captured and how we can report on it.
Search Occurrence
When
A search occurs
What
User: who performed the search
Search Term: the search query being made
Intermediate Search Terms: multiple searches as the query is being made are stored in one event
Number of results: the number of results displayed
Number of clicks: the number of clicks made from this search
Source: in-app, in-extension, in-HubSpot, in-Gmail
Search Click
When
A search result is clicked
What
User: who performed the search
Search Event: the search event that resulted in the click
Content: the content that was clicked
Index: the search result location in the UI
Is hosted content: the card is a Supered card, or a 3rd party card (HubSpot KB, other providers)
Utilization Analytics
We provide a report of who is adopting and onboarded with Supered. You can use this to identify setup on your team, or as a partner you can track it across all of your clients.
We track whether the user has accepted their invite, installed the extension, "activated", or "engaged." Activation is based on whether the user has viewed a card and searched in the extension. Engaged is based on whether the user has viewed a card, engaged with a card, searched, seen a trigger, or clicked on a trigger.
Captured Information
Unlike other reports, this report is generated based on other data, instead of separate analytics capture.